Privacy Policy

Who We Are

This website is operated by TAHMCO (Private) Limited (“TAHMCO”, “we”, “us”), a manufacturer and exporter of surgical instruments based at E-11, Islamabad, Pakistan. Our website address is https://tahmco.com. You can contact us at info@tahmco.com.

What Personal Data We Collect

We collect personal data in the following ways:

Orders: when you place an order through our shop, we collect your name, email address, phone number, billing and shipping address, and details of the products ordered, so we can process, fulfil, and ship your order and communicate with you about it.
Contact and quote request forms: when you use our Contact Us or Request a Quote forms, we collect your name, phone/WhatsApp number, email address, company or institution name, and the message or attachment you provide, so we can respond to your enquiry.
Newsletter sign-up: if you subscribe using the form in our footer, we collect your email address to send you product and offer updates. You can unsubscribe at any time.
Comments: if you leave a comment on our site, we collect the data shown in the comment form, plus your IP address and browser user agent string, to help with spam detection.
Automatically collected data: like most websites, we collect standard technical data such as your IP address, browser type, device information, and the pages you visit, through our hosting and analytics tools.

Payments

We currently accept Cash on Delivery and Direct Bank Transfer. We do not process online card payments, so we do not collect or store any card numbers on this website. If you pay by bank transfer, you will need to share your own bank’s transaction reference with us to confirm payment.

Cookies

Our shop uses cookies to keep track of your cart contents while you browse. If you log in as an administrator, we use cookies to manage your login session. If you leave a comment, you may opt in to a cookie that saves your name, email, and website for next time.

How We Share Your Data

We do not sell your personal data. We share it only where necessary: with courier/shipping partners to deliver your order, and with Akismet, a spam-detection service, which processes data submitted through our comment form (typically IP address, user agent, and the comment content) to check for spam. We may also disclose data where required by law.

How Long We Keep Your Data

We keep order and account records for as long as needed for business, accounting, and legal purposes. Contact form and quote request submissions are kept so we can respond to and follow up on your enquiry. Comments and their metadata are kept indefinitely so we can recognise and approve follow-up comments automatically.

Your Rights

You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it, by emailing info@tahmco.com. This does not include data we are required to keep for administrative, legal, or security purposes.

Data Security

We take reasonable technical and organisational measures to protect the personal data we hold from unauthorised access, loss, or misuse.

Changes to This Policy

We may update this privacy policy from time to time, for example when we add new features or plugins to our site. Please check back periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your data, contact us at info@tahmco.com or TAHMCO (Private) Limited, E-11, Islamabad, Pakistan.